Safaricom Kenya Customer Service Phone Number

Phone Number of Safaricom Kenya is 254 722 002100 / +254 722 005662 .
Safaricom is a dominating telecommunications corporation in Kenya. Safaricom has its head office in Nairobi, Kenya. Safaricom with it’s across the country system, can provide great rate internet high-speed data to its purchasers through its 3G network, Wimax and fibre. Safaricom started managing over 10 decades ago as a not reliable and little cellular system of less than 20,000 buyers. Safaricom is one of the top incorporated communications companies in Africa with over 17 million customers.

Official / Media Contacts Of Safaricom Kenya


Contact number for Prepaid: 100 (Free) / +254 722 002100 (chargeable)
Contact number for Postpaid: 200 (Free) / +254 722 002200 (chargeable)
Contact number for Safaricom Limited
Phone Number: +254 722 003272

Interested customers willing to talk to media personalities of Safaricom Kenya may join the media team through below given forms of communications:
Email: prcomms@safaricom.co.ke (This is only for media queries. For customer care concerns, kindly Email: CustomerCare@safaricom.co.ke )
Telephone: +254 722 005662

Safaricom released the Kipokezi service in May 2010 that allowed its members to deliver and get email and online talk through conventional cell phones. The same customer service number of Safaricom Kenya listed above is also used for Safaricom Kenya customer care contacts, Safaricom customer care number Kenya, Safaricom Kenya careers, Safaricom Kenya phone offers, Safaricom Kenya International call rates, Safaricom Kenya M Pesa and Safaricom Kenya live 2012. Safaricom was earlier rated and traded on the Nairobi Stock Exchange. The rivalry telecommunication companies of Safaricom Limited include Airtel Kenya, Essar's YU and Orange Wireless. Safaricom Kenya was named Company of the Year by Price Water House Coopers. Safaricom serves many charitable organizations through Safaricom Foundation.

Work-Culture At Safaricom Kenya


At Safaricom, we owe our success to the outstanding people who make it happen for our customers every single day. We strongly encourage dialogue and ideals that will both enhance and ease our work culture; at Safaricom Kenya, the bottom line is: when you have fun at work, work becomes fun! We strongly believe in meritocracy and there are opportunities galore for the young and restless. This coupled with the strong core values of Integrity, Commitment, Passion, and Seamlessness & Speed enable us to take from strength to strength.

Careers At Safaricom Kenya


At

Safaricom Kenya

, the teammates are young, vibrant, and one of the leaders in our field – the ideal platform for building a solid career. We’re proud to say our employees are passionate about constantly striving to push Safaricom Kenya to the top. We provide opportunities to align your strongest capability to the best suited role, and a work environment that will allow you to express yourself and grow to the fullest, professionally.


Safaricom Kenya Address


The address of Safaricom Kenya is Post office Box 66827, 00800 Nairobi, Kenya.

Safaricom Kenya Email Address


The email address of Safaricom Kenya is CustomerCare@safaricom.co.ke.

Safaricom Kenya Website


The Website of Safaricom Kenya is www.safaricom.co.ke.

Safaricom Kenya Customer Support Service Phone Number


The customer support phone number of Safaricom Kenya is 254 722 002100 / +254 722 005662 (Click phone number to call).


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Safaricom Kenya Phone Number Customer Service

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Safaricom Kenya Source of Knowledge


www.safaricom.co.ke/about-us
www.safaricom.co.ke/
www.safaricom.co.ke/about-us/careers
www.safaricom.co.ke

Your Complaint, Suggestion, Complication, Review To Safaricom Kenya

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Safaricom Kenya Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Ruth Mwangi CallsJun 03, 2017

Ms. Ruth Mwangi On Phone To Safaricom Kenya Service
Why am I not allowed to access the mshwari loan and yet I have repaid in full the loan I had earlier taken.

Reply
Customer care female
Ms. Nduta CallsSep 30, 2017

Ms. Nduta On Phone To Safaricom Kenya Service
Urgent mpesa reversal required still waiting on hold ten minutes.

Reply
Customer care male
Mr. Abdul Ramadhan CallsSep 26, 2017

Mr. Abdul Ramadhan On Phone To Safaricom Kenya Service
I had sent international money transfer my number is 0722359482 ID number is 14543568 amount ksh 325 name Abdul Ramadhan.

Reply
Customer care female
Ms. Aurore CallsSep 18, 2017

Ms. Aurore On Phone To Safaricom Kenya Service
Kindly call me. 070497912
regarding MPASA,
I have been trying to call you in vain.

Reply
Customer care male
Mr. Leonard Wekullo CallsJul 31, 2018

Mr. Leonard Wekullo On Phone To Safaricom Kenya Service
I would like to revive my number back with safaricom, what should I do?
The number is 0729 111 411 lost over a year ago in Kampala Uganda. My ID number is 14463431.

Reply
Customer care male
Mr. Michael Kibbe CallsApr 10, 2018

Mr. Michael Kibbe On Phone To Safaricom Kenya Service
Good morning somebody called me just now through cell number 0722 984100 claiming that he is from Safaricom and was checking my details to confirm why I double registerd, and threatned to block my number if I failed to cooperate, which idid not. Please advice if the above caller was your staff.

Reply
Customer care female
Ms. Elizabeth Lobolia CallsSep 17, 2016

Ms. Elizabeth Lobolia On Phone To Safaricom Kenya Service
Just wondering how money will just disappear from my m-swari account hii ni wizi ama nini? ksh. 100 is missing in my mswari. Can safaricom tell what happened?.

Reply
Customer care female
Ms. Pamela CallsSep 08, 2016

Ms. Pamela On Phone To Safaricom Kenya Service
Good Morning

We paid our line no 0715471373, A/C No. 1-13994020123 by mpesa on 7th September 2016. We have not received any responses from safaricom. Kindly let us know whether the account has been credited. Thank you

SIENNA LIMITED.

Reply
Customer care female
Ms. Alice CallsJul 07, 2016

Ms. Alice On Phone To Safaricom Kenya Service
Hi we just traveled out of the country and my husband had upgraded his line to 4G and he is on raoming, but now his line is bloked because we do not remember the Pin or puk. Question, how do we get hold of safaricom care centre to help get his line to work? it's urgent because he does alot of business with his phone. Thank you.

Reply
Customer care male
Mr. Francis Kuria Mwaura CallsJun 13, 2016

Mr. Francis Kuria Mwaura On Phone To Safaricom Kenya Service
How can i get my mpesa statement of 10th June through the phone. My mobile number is 0720532548. The statement that i usually get at the end of month usually ask me the password, which is that password?.

Reply
Customer care female
Ms. Adelaide CallsApr 11, 2016

Ms. Adelaide On Phone To Safaricom Kenya Service
MY PHONE NUMBER IS 0720532198 AND I DEPOSITED KSHS. 50/= IN MY BETWAY ACCOUNT ON FRIDAY 8TH APRIL 2016 AT 12:56 PM BUT IT WAS NEVER REFLECTED ON MY BETWAY ACCOUNT TO DATE DESPITE RECEIVING A CONFIRMATION MESSAGE OF TRANSACTION NUMBER KD819HH14J.

Reply
Customer care male
Mr. George Okoth CallsApr 09, 2016

Mr. George Okoth On Phone To Safaricom Kenya Service
Dear Customer Care. I am wondering if your online chat service is available 24 hours, seven days a week with a breathing and available employee capable of taking care of customers like me. I have been to the online chat twice this Saturday, April nine, 2016 between 6:20pm and 6;30 pm and no one dared to answer my queries. May I then know why my number 0703217250 has been deactivated while I'm constantly using it and my M-Pesa activities are also active. Let me know what you do to get my money in M-Pesa if you think the number does not deserve being active. I know it within your business rights to deactivate undeserving customers and unfortunately I have become one of them in your judgment. Thanks and as always, continue to provide great services to deserving customers. George Okoth .

Reply
Safaricom Kenya Customer Service Care Phone Number 255263
Mr. Omar CallsFeb 21, 2016

Mr. Omar On Phone To Safaricom Kenya Service
Hi
I am a safcom customer whos happend to be abroad i have been using my line very ok, but since last week i have been over charged from 100 bob to 300 bob per minutes which is very unfair. The roaming should start from ten to 18 ksh receiving according to safaricom website engand roaming charges. I have been trying to contact customer care through friend, but no luck of being called back or matter sorted. My number. 0702636370 i am in England. Can someone have a look and try to sort something out cause its thieving now. Thanks in Advance.

Reply
Safaricom Kenya Customer Service Care Phone Number 255262
Mr. Omar CallsFeb 21, 2016

Mr. Omar On Phone To Safaricom Kenya Service
Hi
I am a safcom customer whos happend to be abroad i have been using my line very ok, but since last week i have been over charged from 100 bob to 300 bob per minutes which is very unfair. The roaming should start from ten to 18 ksh receiving according to safaricom website engand roaming charges. I have been trying to contact customer care through friend, but no luck of being called back or matter sorted. My number. 0702636370 i am in England. Can someone have a look and try to sort something out cause its thieving now. Thanks in Advance

Regards

Omar .

Reply
Safaricom Kenya Customer Service Care Phone Number 250546
Mr. Caleb CallsJan 08, 2016

Mr. Caleb On Phone To Safaricom Kenya Service
My safaricom line got deactivated i am currently working away from kenya so i do not get the reason why it would be deactivated and i had some savings in mpesa.

Reply
Safaricom Kenya Customer Service Care Phone Number 237286
Ms. Eunice Simiyu CallsSep 03, 2015

Ms. Eunice Simiyu On Phone To Safaricom Kenya Service
Good-morning staff, please i have a serious issue that am begging for yo help, my names are NASAMBU Eunice Simiyu , ID NUMBER - 27532834, D. O. B :28/01/1988 holder of mobile number 0717740823 and my PUK - 13331549 with MPESA balance of KSHS 682/= lost my phone wth simcard, please am unable to swap my line because i do not have my original pin, please verify my details and help me recover my number back. Thanks Eunice Simiyu , your customer.

Reply
Safaricom Kenya Customer Service Care Phone Number 229606
Mr. Agrey O Ongaro CallsJun 03, 2015

Mr. Agrey O Ongaro On Phone To Safaricom Kenya Service
I was an M-PESA agent in Naivasha until February this year when my child was admitted to KNH for an operation. I could maintain to keep enough float and hence was discontinued by my account manager who promised to refund the working capital in my work phone at the time. Despite numerous calls for the refund nothing has been forthcoming to date. Please help.

Reply
Safaricom Kenya Customer Service Care Phone Number 227662
Mr. James K. Siele CallsMay 08, 2015

Mr. James K. Siele On Phone To Safaricom Kenya Service
I have been calling customer care 234 and 100 for the better part of the day trying to get a reversal in respect of mpsesa amount which went to the wrong number to no avail. I can not get past the programd messages for the whole day Safaricom seriously?.

Reply
Safaricom Kenya Customer Service Care Phone Number 224309
Ms. Jennifer M Nduva CallsApr 02, 2015

Ms. Jennifer M Nduva On Phone To Safaricom Kenya Service
Hi, i terminated my post paid services on 30th March 2015, but now i cannot make calls, access internet services or recharge. Kindly help. Thank you.

Reply
Customer care female
Ms. Pennal Wangari CallsMar 04, 2015

Ms. Pennal Wangari On Phone To Safaricom Kenya Service
I left Kenya for India last on Tuesday and since I arrived my two lines stop working. Please assist because 2013 it happened to my husband and upon going back his mpesa money had been stolen. My numbers are 0705444267 0715456645.

Reply
Customer care female
Ms. Ruby Khan CallsDec 16, 2014

Ms. Ruby Khan On Phone To Safaricom Kenya Service
I never get through to customer care all the agents are always busy. Imagine i do not have the same problem with Airtel they always respond to our queries. What is it about Safricom customer care people have complained and you do absolutely nothing. Please do something about them or outsource your customer care service to professionals.

Reply
Customer care female
Ms. Faith Ndambuki CallsDec 02, 2014

Ms. Faith Ndambuki On Phone To Safaricom Kenya Service
Hello. My number is 0720 534 210. Have been getting complains that when called somebody else answers yet i get missed calls. Am i sharing my number? have tried to reach you in vain. Please help. Have even text through 100.

Reply
Customer care male
Mr. Josphat Ngetich CallsNov 28, 2014

Mr. Josphat Ngetich On Phone To Safaricom Kenya Service
I am so much disappointed after witnessing my friend crying like a baby after being conned kshs. 21, 000 through M-Pesa. My question is how did they knew that these person had such amount of money in M-Pesa account?i am worried.

Reply
Customer care male
Mr. Krishan Lal Nagpal CallsOct 29, 2014

Mr. Krishan Lal Nagpal On Phone To Safaricom Kenya Service
I have Mpesa problem on my 0715814097 tried start key, PIN numbers, B/D etc yet unsolved. Tried customer care SMS on 100, tried help from 234 also 0722 002100 that responded with taped message, try again and good bye leaving my problem unsolved. Please call and help me on 0722138940. Thanks.

Reply
Customer care male
Mr. Dishon CallsOct 15, 2014

Mr. Dishon On Phone To Safaricom Kenya Service
I would like to know apart from you people. Who else is authorized to run my data from phone calls? to what goes through my m, pesa, internet and use the information maliciously. Thus infringing my right.

Reply
Customer care male
Mr. Eric Mwangi CallsOct 12, 2014

Mr. Eric Mwangi On Phone To Safaricom Kenya Service
My decoder lost most channels two days ago and i have complained and nothing has happened until now. yet i fully paid for gotv plus subscription. My IUC number is
2002987334.

Reply
Customer care male
Mr. CHRISTOPHER KARANJA WACHIRA CallsNov 03, 2013

Mr. CHRISTOPHER KARANJA WACHIRA On Phone To Safaricom Kenya Service
Greetings.
I undertake this moment to forward my submission to your office regarding my account. Am a safari-com subscriber contact number 0726 402 539. I currently reside outside Kenya and for the past eight months i haven't been using my account. My concern is that i would like to keep my account active hence i have already received some messages alerting me that it will be deactivated on January 2014.
Am looking forward to your response.
Regards.

Reply
Customer care male
Mr. Siele Josphat Gavin CallsOct 16, 2013

Mr. Siele Josphat Gavin On Phone To Safaricom Kenya Service
My simcard numbert working i cant receive SMS any more.
I called customer care on 14th October 2013 and they told me they are working on it, but not in vain.
My simcard number is 0720492723....you can contact me on +211959002104.
My email address:gavinkp2007@yahoo.com

Reply
Customer care male
Mr. Siele Josphat Gavin CallsOct 16, 2013

Mr. Siele Josphat Gavin On Phone To Safaricom Kenya Service
Dear sir/madam,
I have a problem with my mpesa side of my simcard..in that i cant receive my messages nor even check my balance on it.
I called customer care on 14th October and they told me the technical team are working on it and they promised to get me in the next 24 hrs, but all in vain.
Will look forward for your kind response.

Reply
Customer care female
Ms. nyawira CallsOct 03, 2013

Ms. nyawira On Phone To Safaricom Kenya Service
my name is nyawira of 0721 870985.
i reside in ruiru, gatongo'ra area.
we have very low safaricom network which poses alot of inconvenience especially when one needs to communicate urgently and in dire need.
kindly visit our area and sort this matter.
much appreciated.

Reply
Customer care male
Mr. danson muthiani CallsSep 21, 2013

Mr. danson muthiani On Phone To Safaricom Kenya Service
please assist me unsubscribe from 22070_breaking news updates, I never subscribed. MY PHONE NUMBER IS 0728261535 AND EMAIL dansonmk@GMAIL.COM

Reply
Customer care male
Mr. maurice CallsSep 19, 2013

Mr. maurice On Phone To Safaricom Kenya Service
hi am in abroad working and i want my line to be in roam tariff can you assist me? +254 722 414014 is the number.
contact me through my email otiemauce@yahoo.com thamks!

Reply
Customer care male
Mr. Francis Poulose CallsAug 21, 2013

Mr. Francis Poulose On Phone To Safaricom Kenya Service
i have been calling for the last one week and none respond i have been put on hold for twenty minute several times and no one is there to assist me.
kindly advice how i can be helped coz it seems you do not have any customer service.
kindly call me on 0722324231 or 0733324231

Reply
Customer care female
Ms. Peris CallsAug 15, 2013

Ms. Peris On Phone To Safaricom Kenya Service
Hi. My Name is Peris Matinde. Since Tuesday (13th August 2013) I can not access internet on my phone. I have been calling customer care since morning, but all i get is continuous musical entertainment. I am told to wait for ten minutes, but it goes on and on and on! I even sent a message on facebook, but no help has come. What do i do? I need that internet. Could you please do something. My number is 0728 924 112

Reply
Customer care male
Mr. dipak upadhyay CallsAug 07, 2013

Mr. dipak upadhyay On Phone To Safaricom Kenya Service
DEAR SIR
YESTERDAY I M DOING MPESA TRANSACTION AND BY MISTAKE I SEND DIFFERENT NO I WANT TO SEND 0722829413 MR PATRICK INGUTIA
AND I SEND 0722829412 JULIAH WAIRIMU WANJOHI AND I IMMEDIATELY CALL 200 AND REPORT AND THEY SAY JULIAH WITHDRAWN THAT MONEY AND CALL CENTRE TAKING LOT TIME TO SERVE US AND SUCH CASE THEY ARE TAKING LONG AND PPL WITHDRAW MONEY
IN THIS CASE HOW YOUR GOING TO HELP US
WE ARE TRYING CALL THAT LADY NOW SHE IS NOT PICKING MY CALL IT S VERY SAD PEOPLE TAKE ADVANTAGE FOR THAT BECOZ
NO FURTHER ACTION ?
MY NO 0722948455 MPESA DU50GS890 1000/-
please reply above no

Reply
Customer care male
Mr. ALI MOHAMED IBRAHIM CallsAug 05, 2013

Mr. ALI MOHAMED IBRAHIM On Phone To Safaricom Kenya Service
i've been receiving msgs in which my credit is deducted ,about 30KSHS ,whenever i receive this msg.msg no(20610) please help me its URGENT.

Reply
Customer care male
Mr. Clayton Amusala Angweye CallsAug 04, 2013

Mr. Clayton Amusala Angweye On Phone To Safaricom Kenya Service
Iam akenyan zitizen.istay in dubai.my line has been blocked for the last ten moth.please assist me because istill need your service.my no.0725179136.pin.1911.passport no.A1899801.ma email adrers.claytonamusala@yahoo.com thank you in advance remember ineed your service

Reply
Customer care female
Ms. Virginia w Karanja CallsAug 01, 2013

Ms. Virginia w Karanja On Phone To Safaricom Kenya Service
Hi, I am Virginia of late my phone does not enquire the balance through *144#. Once I enquire there appears an SMS saying "NOT DONE". What could be the problem? Kindly assist. my No.0720276445 Email address: vgichini@yahoo.com

Reply
Customer care male
Mr. CHEGE CallsJul 31, 2013

Mr. CHEGE On Phone To Safaricom Kenya Service
I SENT MONEY TO ROBISON OJUKA ON 30.07.2013 AT 7.42 P.M.MY MPESA ACCT. TEL number 0724846439 WAS DEBITED WITH KSHS. 5075.00, but MR. OJUKA CLAIMS THAT UP TO NOW I.E. 10.27 A.M 31.07.2013 HE HAS NOT RECEIVED THE FUNDS.

PLEASE TELL ME WHAT HAPPENED TO RESOLVE THE MATTER.

REGARDS.

SAMUEL CHEGE- 0724846439.

Reply
Customer care female
Ms. Fidelis Kagiri CallsJul 30, 2013

Ms. Fidelis Kagiri On Phone To Safaricom Kenya Service
Hallo. I have been receiving two sms' every night at around mid night reminding me of my balance and options to get more airtime. This is very annoying! Kindly and urgently discontinue this since i have resolved to switching off my cellphone all night long.
Thanks

Reply
Customer care male
Mr. Walter Odede Otieno CallsJul 29, 2013

Mr. Walter Odede Otieno On Phone To Safaricom Kenya Service
My name is Walter O. Otieno. I have inadvertently sent Kshs. 1850 to the wrong number and hereby request you to kindly urgently REVERSE the transaction. My Number is 0712353349. The Transaction details are as follows:

Code: DT61BP792
Amount: Kshs 1850
Sent to: 0754474996
Date:29/7/13
Time: 12:25pm

Kindly respond to me on w_o_otieno@yahoo.com or via SMS to 0712353349

Reply
Customer care male
Mr. Benson Odongo CallsJul 25, 2013

Mr. Benson Odongo On Phone To Safaricom Kenya Service
Please, I do not need the message coded 20553 that Safaricom keeps sending in my phone number 0710 558 956. I tried to STOP the message using the guide given, but the information keeps coming and eating my 30=. Very frustrating indeed to the extent I am thinking of moving to another service provider unless you rectify the situation.

Thank you.

Reply
Customer care male
Mr. charles gathungu kimani CallsJul 23, 2013

Mr. charles gathungu kimani On Phone To Safaricom Kenya Service
Am charles nationality kenyan live in Dubai. For the last 1year I have been using my SIM card to send money through m-pesa, but since last two week I can not send nor check my account balance please activate my SIM line so that I can able to withdraw money in my m-pesa account my phone is:0727580681.
lD No:26380669.
sim pin No:4879.
passport No:A1836284.
mail:charleskmgathungu@gmail.com
thank you in advance

Reply
Customer care male
Mr. Joseph Moryas CallsJul 10, 2013

Mr. Joseph Moryas On Phone To Safaricom Kenya Service
Please assit me with my PUK my phone blocked and am visiting USA I use the no in roamming. 0722716790

Moryas joseph
12598229
Chiefsnr@gmail.com

Reply
Customer care female
Ms. amina CallsJul 08, 2013

Ms. amina On Phone To Safaricom Kenya Service
ipay my bill through mpesa from friday at 10am, but idid mistake and put wrong no.and seems these people recieving my calls are not serious and playing with me.does it mean that if you deposit wrong number that is end. unfortunetly we r using your netwrk but,its like we r begging.iwant to know if iwll get my back or i forget and consider as lost money.the bill was ksh 2500.

Reply
Customer care male
Mr. Joseph CallsJul 06, 2013

Mr. Joseph On Phone To Safaricom Kenya Service
UNSUBSCRIBE FROM 22070
Hi,
I never subscribed to get news from 22070 yet I continue to get updates wich do not add value to me.
Please, but urgently unsubsribe the same if I have to continue using your services. my number is +254722147851 while my mail is joseomondi2000@yahoo.com

Reply
Customer care male
Mr. EVANSON N kIARIE CallsJul 03, 2013

Mr. EVANSON N kIARIE On Phone To Safaricom Kenya Service
My name is Evanson Mutua working at ICRAF/WORLD AGROFORESTRY CENTRE and residing at Ruiru - Cable, Blue Valley Estate off Thika Road and Kiganjo road. we've been having very low signal/network since year 2010 and to make the matter worse since Sunday 30th June 2013 we have no network at all. This is very much frustrating to me and to the larger community residing in that area. kindly and urgently please do something. My mobile number is 0723069547. Email- E.Mutua@cgiar.org

Reply
Customer care male
Mr. Mohamed Ekbal Noor CallsJul 02, 2013

Mr. Mohamed Ekbal Noor On Phone To Safaricom Kenya Service
I am complaining to safaricom with reference to SMS charges fro safaricom to safaricom. I have been charged 4/= instead of 1/= . I had today sent 15 SMS to safaricom lines and all were charged at 4/= why? To make things even worst I had subscribed to *188# for 20 SMS at 5/= it had not been effected and yet had recd an SMS that am subscribed unfortunately am very upset with safaricom for not being trusted. This is really hurting and painful . please clarify about this. Will I be refunded? My number 0725 866118.

Reply
Customer care female
Ms. Damaris Silantoi CallsJun 27, 2013

Ms. Damaris Silantoi On Phone To Safaricom Kenya Service
I am Damaris Silantoi phone number 0705825886.I sent ksh 3030 to 0728716769 on tuesday June 24th, 2013.I received a confirmation message, but the receiver never got any message or money.kindly assist.

Reply
Customer care female
Ms. elizabeth CallsJun 24, 2013

Ms. elizabeth On Phone To Safaricom Kenya Service
good morning,
i recently purchased a Samsung chat 222 and i cannot acces internet settings. i have installed the internet settings as sent by safaricom and i have received the confirmation message. the problem is that even after purchasing data bundles i cannot access internet via my phone. what should i do?

Reply
Customer care user complaints