Parchment Customer Service Phone Number

Phone Number of Parchment is 480-719-1646 .
Parchment is a privately owned company with headquarters in the U.S. state of Arizona. The company serves as software-as-a-service (SaaS) platform. It is a usual and easy way to send and receive of online education credentials such as academic diplomas, academic degrees, certifications, etc.
Contact Number of Parchment for All General Inquiries
Phone: 480-719-1646

Key Areas


Parchment targets to colleges, private and public institutions, universities, education agencies and individual customers and processes their respective requests. Furthermore, Parchment delivers transcripts and other education credentials in the United States and diversified global locations as well. The company represents Docufide Sender and Receiver which let them access enabled to e-Learning. In addition, it serves K-12 market and state initiatives, dial for more support:480-719-1646

The Early years


Parchment was originally incorporated as Docufide Inc. in 2002 and headed their business from their corporate headquarters of Scottsdale city of the U.S. state of Arizona. In March 2011, the company name was moved into Parchment Inc. The company's branches are situated in California, Colorado, Washington, DC, Michigan and Canada.

Additional Contact Details


Parchment's Branch in Denver, Colorado:
6021 S. Syracuse Way, Suite 203, Greenwood Village, CO 80111, United States
480-719-1646

Parchment's Branch in Roseville, California:
3000 Lava Ridge Court, Suite 210, Roseville, CA 95661, United States

Parchment's Branch in Washington, D.C.:
2031 Florida Ave NW, 2nd Floor, Washington, DC 20009, United States

Parchment's Branch in Grand Rapids, Michigan:
949 Wealthy St. Suite 201, Grand Rapids, MI 49506, United States

Parchment Canada:
2 Carlton St, Suite 1406, Toronto, Ontario M5B 1J3, Canada


Parchment Address


The address of Parchment is Corporate Office: 6263 N Scottsdale Road, Ste 330, Scottsdale, AZ 85250, United States of America.

Parchment Website


The Website of Parchment is www.parchment.com.

Parchment Customer Support Service Phone Number


The customer support phone number of Parchment is 480-719-1646 (Click phone number to call).



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Parchment Source of Knowledge


www.parchment.com/company/
www.linkedin.com/company/parchment-inc.
investing.businessweek.com/research/stocks/private/snapshot.asp?privcapid=9193912
www.parchment.com

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Parchment Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Julie CallsMay 27, 2022

This number for customer assistance is a joke. Clearly, they do not want to speak with clients who have issues with their purchases. It is an eternal loop; clicking two for assistance will return you to the main message. No operator answers the phone when you are transferred to the operator by the system. Parchment's customer service is a JOKE.

Reply
Customer care female
Ms. Nequana Durham CallsMay 01, 2019

Ms. Nequana Durham On Phone To Parchment Service
I have been trying to submit a compliant, but the website is not very helpful at all. I had purchased a transcript from Brightwood College, still haven't received anything. I need getting a refund or a credit about to my account in order to get the correct one.

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Customer care female
Ms. Elsa Degoias CallsOct 01, 2017

Ms. Elsa Degoias On Phone To Parchment Service
Error at end when paying ID number 1394630 it wont lets us end and pay for the six transcripts ordered we have done it three times. It cant match payment.

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Customer care male
Mr. Emmanuel Gbogi CallsJan 19, 2018

Mr. Emmanuel Gbogi On Phone To Parchment Service
I REQUESTED AND PAID FOR MY TRANSCRIPT FROM COLORADO TECHNICAL UNIVERSITY THROUGH YOUR ORGANIZATION TO BE SENT TO NORTH-CENTRAL UNIVERSITY OVER A WEEK AGO, THE SCHOOL IS YET TO RECEIVE THE TRANSCRIPT. I WENT ONLINE TO CHECK THE STATUS, NO INFORMATION IS AVAILABLE FOR ME. PLEASE CAN I HAVE AN UPDATE WITH THE TRANSCRIPT. THANKS.

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Customer care male
Mr. Aditya CallsMay 14, 2018

Address of AMCAS Medical School Application Services doesn't fit in address line box on the Parchment transcript request form.

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Customer care male
Mr. Garrett Cole Oldham CallsDec 23, 2017

Mr. Garrett Cole Oldham On Phone To Parchment Service
I am in need of support, but only robots respond with the same email every time i need someone.

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Customer care female
Ms. Andrea Tarrant CallsAug 16, 2017

Ms. Andrea Tarrant On Phone To Parchment Service
Hello my name is Andrea Tarrant and I'm trying to get my transcript from Sanford Brown College in Atlanta. Unfortunately the school has closed down. I'm trying to enroll in a school and need my transcripts. Please is there any way you can help me. My contact information is 404-97-1780 andreatarrant@ymail.com.

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Customer care female
Ms. Kayla Garmon CallsAug 14, 2018

Ms. Kayla Garmon On Phone To Parchment Service
Phone number is 317. 830. 6117. I recently reached out to you over your negligence to send my daughter's trascript incomplete to her choice of college and they still do not have it and they start classes on Monday, but she will not be living at home she will be there at the campus which is NOT close to home, get off your butts and call or get it done.

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Customer care female
Ms. Sheila Garmon CallsAug 14, 2018

Ms. Sheila Garmon On Phone To Parchment Service
My daughter paid and you forgot to put in date of graduation back in July and now it is time for her move in they have still not received the transcript. You either give me a call or get on the ball and correct your error and get it sent there
ASAP, we have already went to the high school once and now going a second time after paying a payment to you to do this job.

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Customer care female
Ms. Misty Mcpherson CallsApr 27, 2018

Ms. Misty Mcpherson On Phone To Parchment Service
Hello. two days ago I ordered a transcript online. Paid using a CC and when I hit submit, a blank screen appeared. I waited a while to see if anything would appear and it did not. I hit the back button and it said (in a red banner) that my payment was not accepted. I did the same process again, paid again and the same white page appeared. I went to the orders section and it showed no orders placed. I went to my online banking application and I had two separate charges on my account, but still no order of transcript. I tried to find a customer service number on the website, but had to search for it. Of course, they do not take calls from students. I filled out the online form and submitted Wednesday morning. I still have not heard one word. I am anxious to get this done, as I plan on starting school this summer. I would appreciate any communication. I do not even care about the extra money I paid. My mobile phone number is 318-235-8993.

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Customer care male
Mr. Marvin Romero CallsAug 09, 2018

Mr. Marvin Romero On Phone To Parchment Service
Hi
my name is Marvin Romero ; i am trying to create an account to order my transcripts from itt technical institute from albuquerque i attended. I attended in 1998 through 2001 and started back up in 2012 through 2013. I need by transcripts to send them to eastern university of new mexico. Please help

call me at 1(505)412-3175

Marvin Romero .

Reply
Customer care male
Mr. Marvin Romero CallsAug 09, 2018

Mr. Marvin Romero On Phone To Parchment Service
I need to order my transcripts and send them to a different college and i having problems doing that process.

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Customer care male
Mr. Cameron Bradley CallsJul 31, 2018

Mr. Cameron Bradley On Phone To Parchment Service
Hello I recently requested from my college for my transcripts to be sent to the college that I am applying for and they have not received them. I would really like to know if there is a specific time frame that I can expect them to arrive. I am trying to complete the applying process as soon as possible and this is the only request that the college has not received. Please advice.

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Customer care male
Mr. Sam Iobun Adolor CallsApr 12, 2018

Mr. Sam Iobun Adolor On Phone To Parchment Service
I am receiving a message error in an attempt to enter my credit card information to complete my academic transcript order

Please reset my account

Thanks,
Sam Adolor.

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Customer care male
Mr. Julius Semikin CallsNov 02, 2017

Mr. Julius Semikin On Phone To Parchment Service
+43 676 83 833 230
Can you send transscripts to foreign exchange students?.

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Customer care female
Ms. Loveth CallsAug 23, 2018

Ms. Loveth On Phone To Parchment Service
Have registered, but am unable to chat, i want to pay for My membership, but am paying for one month, how much per one month, how do I go about it, please I need you help on how to go about that, am paying on monthly Basic, thanks.

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Customer care male
Mr. 968 CallsJan 05, 2017

Mr. 968 On Phone To Parchment Service
Customer service is virtually nonexistent. E-mail only makes it almost impossible to describe issue and get help.

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Customer care male
Mr. Daniel Alobaidi CallsSep 19, 2016

I ordered Parchment online and got charged twice conformation for just one order is 10203024 I just ordered it once and got charged twice who do i speak with ?.

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Customer care female
Ms. Ann Matthews CallsSep 14, 2016

Ms. Ann Matthews On Phone To Parchment Service
I have an account, but cannot sign in to order a transcript. It keeps idling on the dashboard page and never finishes loading.

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Customer care male
Mr. Marc Dieuveuille CallsAug 04, 2016

Mr. Marc Dieuveuille On Phone To Parchment Service
I recently ordered a transcript for devry university. I need a copy of it. My name is Marc Dieuveuille . My student ID number ID D40064251. It's not easy to access it on the website.

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Customer care female
Ms. Andrea Dutton CallsJul 20, 2016

Ms. Andrea Dutton On Phone To Parchment Service
I made an order for a transcript to be delivered to the Phoenix Institute of Herbal Medicine and Acupuncture. I gave all info required and was never told that it would only be delivered by email. Nor was I asked for a specific email account for it to be delivered to. This was a month ago and the school is still waiting for the transcript to be delivered. When I tried to track the order and look for a customer service number to call I found very little helpful information. I would appreciate if someone called me directly to resolve this. 602-573-8352.

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Customer care female
Ms. Ruth CallsJun 10, 2016

Ms. Ruth On Phone To Parchment Service
305 205 1301 Helppppppppppppppppppppppppppppppppppppp.

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Customer care male
Mr. Thomas Page Says Mar 09, 2018

I am pissed because i cannot get a person on the phone to help me. I need my transcript right away and i cannot connect with getting one because i no longer have the tpage@kean. Edu email address. I need my transcripts right away!!!!!!!!!!!!.

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Customer care female
Ms. Ruth CallsJun 10, 2016

Ms. Ruth On Phone To Parchment Service
305 8597898 Please call me, I am having trouble sending a transcript. Thank you Ruth .

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Customer care female
Ms. Ruth CallsJun 10, 2016

Ms. Ruth On Phone To Parchment Service
Please call me at 3052051301. I am having trouble sending a transcript, due tomorrow. Ruth .

Reply
Customer care female
Ms. Katherine Wise CallsMay 10, 2016

Ms. Katherine Wise On Phone To Parchment Service
Please call me at 863-419-6349. I am unable to reach the page to download my transcript. I have tried using Explorer, Mozilla and Google Chrome.

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Parchment Customer Service Care Phone Number 253212
Mr. Rick CallsFeb 02, 2016

These guys at Parchment are insulated and barricaded from contact with customers. Very disappointing from a company whose mantra is helping students and student athletes better themselves through higher education. Customer Service is incompetent and sends back "canned" email responses. Unable to think "outside the box" Tried to dial VP of Operations / Scott Hillman's extension and his "looped" voice recording says that he does not take calls from blocked numbers. How do you even block a number. Ridiculous For a small consultancy fee, I could fix this company and make it more user friendly to schools and students alike I would start by having "live" and U. S. Based CSRs actually having intelligent conversations with customers. What a novel idea.

Reply
Parchment Customer Service Care Phone Number 253211
Mr. Rick CallsFeb 02, 2016

These guys at Parchment are insulated and barricaded from contact with customers. Very disappointing from a company whose mantra is helping students and student athletes better themselves through higher education. Customer Service is incompetent and sends back "canned" email responses. Unable to think "outside the box" Tried to dial VP of Operations / Scott Hillman's extension and his "looped" voice recording says that he does not take calls from blocked numbers. Try it for yourself at: 480. 719. 1646. How do you even block a number. Ridiculous For a "small" fee, I could fix this company and make it more user friendly to schools and students alike I would start by having "live" and U. S. Based CSRs actually having intelligent conversations with customers. What a novel idea.

Reply
Customer care female
Ms. Kaotee Thao CallsJan 06, 2016

To whom it may concern, Parchment needs a call center where students and/or parents can call and TALK to a person about the problem(s) they are having. Not all questions are answered through your Customer Support system. I just have a small issue and it can be easily solved if I can personally talk to someone. But because Parchment does not offer a Customer Service number, it has been rather complicated and frustrating to work with. Your email system does NOT help at all, because it just keeps referring to your Customer Support system. Obviously, I have already tried to find my answer through your Customer Support system, which is why I need to have personal contact with Parchment. I know I am not the only one that has come across this issue where I need to contact Parchment through a call, but the option is not available. Please do change this because many students and/or parents are not satisfied. Thank you, Kaotee Thao .

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Customer care male
Mr. Dylan CallsDec 02, 2015

Mr. Dylan On Phone To Parchment Service
I need to get my transcripts, but this website is useless and there is no help when needed.

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Customer care male
Mr. Vanessa Hampton CallsOct 31, 2015

Parchment delayed my transcripts for weeks making me miss the registration deadline due to an error on their website blaming my university for the hold, I called my university multiple times and they ensured me there is no hold on their side and that I needed to contact Parchment. I submitted a help desk ticket online which does not provide a prompt solution. I called the number provided and they do not have an option to contact a customer service or support person, only find someone by name or extension, so it is impossible to reach anyone. This is the WORST customer experience, I bet that if I was there to BUY their services they would contact me back in a second.

Parchment Phone Number Customer Care Service
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Customer care male
Mr. Vincent Garcia CallsOct 21, 2015

Mr. Vincent Garcia On Phone To Parchment Service
I need to speak to someone and you do not have a number. My daughter Kristal Garcia graduated in June of this year from Heath High School Heath Texas. The transcript that is sent is not complete. It does not have a graduation date. Since July we've been dealing with this. I need this resolved ASAP. It is causing a financial burden and noone seems to be able to fix this. I need to be contacted ASAP.

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Customer care female
Ms. Sheila Garmon Says Aug 14, 2018

I am having the same problem as we paid weeks ago and it never got sent are they a scam or what?.

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Customer care female
Ms. Dawn Karvoski CallsAug 26, 2015

Ms. Dawn Karvoski On Phone To Parchment Service
I ordered a transcript from NCC in Pa. There was a problem and they wrote me a letter stating that the request was cancelled and I would be getting a refund. This was one week ago. How long does it take to get my money back. I am on welfare and sad. Due to a spine injury this $6. 00 is a lot for me. To spend senselessly. The women name was cara in the records office at Northampton community college Thank you Dawn Karvoski .

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Customer care male
Mr. Kevin CallsJun 16, 2015

Mr. Kevin On Phone To Parchment Service
This is not a number anyone will answer. It leads to a voice mail box with no option to speak to anyone.

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Customer care female
Ms. dawn Says Aug 26, 2015

I tried calling as well because they charged my account within seconds after i requested the transcript. There was a problem with the transcript and the school told me that i can not get my money back. So i voiced-my concerns and a letter was sent to me stating that the order was cancelled and i will get money back one week later i still do not have my money and there i know one at the company to talk to i am reporting them to the better business bureau today 8/26/2015.

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Customer care male
Mr. A. Washington, Esquire CallsJun 06, 2015

Mr. A. Washington, Esquire On Phone To Parchment Service
This company has committed fraud by accessing my bank account without authorization. I am requesting that this company refund me my money immediately. Also, I would like to here from someone from this company.

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Customer care female
Ms. Laura Simmet CallsFeb 05, 2015

Parchment only sent three years of four years of high school files causing HAVOC with NCAA and college admissions not happy if this isn't cleared up in five days and my daughter cant play the next call will be from our lawyer.

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Customer care male
Mr. David Carson CallsFeb 03, 2015

Mr. David Carson On Phone To Parchment Service
I could not find the cost of any services on any page on your web site. Please send me this information. Thank you.

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Customer care male
Mr. John Cignatta CallsDec 11, 2014

Mr. John Cignatta On Phone To Parchment Service
It appears that your services are a complete waste of time and money. I requested a copy of my transcript from University Of Southern California be submitted to the West Virginia Board of Professional Licensing. The Order number was 5020275. I paid $10 and was assured that it would be sent electronically to the State licensing agency. Then I received a note that it was not sent and to reorder. I reordered and paid $12 to get a mailed copy sent to same agency. That was order 5043779. The transcript has never been received. Worse, your online service will not allow me to log in to track the transcript since it says that there has never been an order from my Email of jcignatta@datanetengineering.com No one will respond to my phone messages and I can not log in except to pay you another $10 or $12. Can anyone there look up an order and do your job? Please call me at 410-654-1800 Dr. JohnCignatta.

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Customer care user complaints