Ms. Helena Brown On Phone To Muji UK Service
My observation of your complaints procedure is that you really have no interest in your customers; that, as a business, you are not concerned with repeat custom. I am 'not allowed' to post you goods purchased in your store and which are not fit for purpose. The absence of a telephone number implies that I am 'not allowed' to telephone you. I am 'not allowed' to have a spelling mistake in my message to you or to use a truncated or informal word - or all the other rules which you apply in your 'note' window. Your staff are not trained in the basics of UK trading law; the young man made things up in the moment. This approach does not work.
Ms. Helena Brown On Phone To Muji UK Service
2/2: I took the items back to exchange them for a refund. A rather gormless young man told me that he is not 'allowed' to refund me for goods (which are not fit for purpose). He suggested that I email you a photograph of the items, showing why the zips do not work (this cannot be shown in a photograph). He told me that you do not have a postal address - and could only give me the European email address. He thought that Muji do not exchange goods, neither do you refund for goods which are not fit for purpose - which surprised me.
Ms. Helena Brown On Phone To Muji UK Service
1/2: Please may I have your customer services postal address. I wish to return a number of the zipped A4 document holders - whose design has changed over the past five years or so and which are now less fit for purpose. I cannot exhibit this by emailing you a photo, I want you to see what is not working. When I mentioned this in the Muji store in Kensington High Street, London W8; a helpful young woman asked me to bring the items back for a refund. Cont'd.
