KTM Malaysia Customer Service Phone Number

Phone Number of KTM Malaysia is +603 22671200 / 603-22631111 .
KTM Malaysia is originally known with the name of Keretapi Tanah Melayu Berhad is a Railway body that takes care of the railway facilities in the country. It was previously known with the name of Federated Malay States Railways (FMSR). The railway system in Malaysia is over a century old system that was established during the British rule to transport tin. The system consists of mainly two railway lines known as West Coast line and East Coast Line with a total of over 1700 track length and number of trains are running on this network like KTM intercity, KTM Komuter which is an electrified train service started in the year 1995. The network is used for number of purposes such as commuter services, freight forwarding services etc.

Contact Numbers Of KTM


Valuable Contact Number of KTM Malaysia for Corporate Head Office
Telephone: +603-22631111
Visiting Hours: 8:30 a.m to 7:30 p.m
Valuable Contact Number of KTM Malaysia for All General Support / Services
Phone: +603 22671200
Valuable Contact Number of KTM Malaysia for General Inquiries
Toll Free Number: 1-300-88-5862
Visiting Hours: 7:00 to 10:00 p.m

Mission Of KTM Malaysia


The mission of KTM Malaysia is to issue best and affordable facilities for people and goods as well as objective benefits to shareholders. KTM Malaysia wants to be responsible for the market demands and want to obtain their objectives with the help of huge talented and dedicated workforce by applying of latest technology. The main aim of KTM Malaysia is to serve.

Contact Details Of KTM


Customers have any query regarding KTM can contact to the customer care executives by phone. We are given contact details of KTM by which consumers can communicate to the officials of KTM.

Social Media Sites Of KTM


Consumers can contact with the officials of KTM by social media sites, which are given below:

Facebook Site Of KTM
https://www.facebook.com/KTM-Berhad-142724092456860/timeline/

Twitter Site Of KTM
https://twitter.com/ktmkomuter


KTM Malaysia Address


The address of KTM Malaysia is Ibu Pejabat KTM Berhad Jalan Sultan Hishamuddin 50621 Kuala Lumpur, Malaysia.

KTM Malaysia Email Address


The email address of KTM Malaysia is callcenter@ktmb.com.my.

KTM Malaysia Website


The Website of KTM Malaysia is www.ktmb.com.my.

KTM Malaysia Customer Support Service Phone Number


The customer support phone number of KTM Malaysia is +603 22671200 / 603-22631111 (Click phone number to call).



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The postal and official address, email address and phone number (helpline) of KTM Malaysia Service Center and KTM Malaysia customer service phone number is given below. The helpline of KTM Malaysia customer service phone number may or may not be toll free.

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KTM Malaysia Phone Number Customer Service

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KTM Malaysia Source of Knowledge


www.ktmb.com.my/index.php/component/content/article?layout=edit&id=59
www.ktmb.com.my/
www.ktmb.com.my

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KTM Malaysia Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Alvin Chow CallsMar 17, 2018

Mr. Alvin Chow On Phone To KTM Malaysia Service
Good morning, I am Alvin from kl. I want to complaint your staff at kepong sentral duty staff (NAIM), no respect customers and want to fighting with customers. Tarikh kejadian - 17. 03. 18
Location : kepong sentral
Waktu kejadian - 11 am
My hp number - 01133403189
Please take action to your staff by immediately. I will complaint to ministry of transportation.

Reply
Customer care female
Ms. Abah kau CallsMay 27, 2017

Ms. Abah kau On Phone To KTM Malaysia Service
Hari2 KTM lmbat. Korang memang tak Ada jadual perjalanan ke APA. Terok giler sistem korg. Tolong la perbaiki. Hari2 aku kene masok keje lmbt ke. Tggu bukan main awal Kat sini. Hampir satu jam. APA ni.

Reply
Customer care male
Mr. Chan Hun Sia CallsOct 09, 2017

Mr. Chan Hun Sia On Phone To KTM Malaysia Service
I would like to suggest that KTMB Butterworth station can open side/small gate that already have at the end of platform 4. I and a group of people that need to cross over stair case daily to work felt tired. If the small/side gate open and operate, most of the older passenger can walk through to the Butterworth ferry terminal. We are not need to climb up and down every day. Thank you. My contact number is 012-516 0026.

Reply
Customer care female
Ms. Hafizah CallsJun 05, 2018

Ms. Hafizah On Phone To KTM Malaysia Service
I'm ETS frequent traveller. I noticed that train from Ipoh to BM always delayed and I have experienced train delayed for more then one hour, but train from BM to Ipoh was always on time. But started from new time schedule 6. 23 am, the train come earlier. Today, I noticed that the train closed the door @ 6. 22am. I feel really frustrated. I went back to the counter to explain my challenge today and it seems like the customer service was very poor. 1. KTMB needs to train well the front liner. 2. KTMB should have special program or discount card for ets frequent traveller which really support your business. Overall I really prefer travelling with train and I wish that KTMB can sustain with excellent service plus continuous improvement. Tq.

Reply
Customer care female
Ms. Aishah Sheikh Abu Bakar CallsMay 07, 2018

Ms. Aishah Sheikh Abu Bakar On Phone To KTM Malaysia Service
Dear officer,
On 22/1/18, I made 1st-reference number is T134910780300 FPX ID 1801221305310454

I have waited for the system to receive the payment until the time up and no ticket to print and I assume it is not successful. The 1st booking time 13:07:10
I have told by iPay88 that it was successful which later I checked my email and YOU sent the email for the ticket at 14:10. SO IT IS YOUR SYSTEM FAULT AND FAILED TO PRODUCE THE TICKET WITHIN THE STIPULATED TIME. YOU EMAIL ME AT 14:10

SO IT IS NOT MY FAULT AND EVEN THE TRANSACTION IS SUCCESSFUL (ACCORDING TO YOU) AND I EXPECT THAT KTM BHD WILL REFUND ME RM 50 FOR THE FAILURE IN THE FIRST TRANSACTION. Waiting for your reply. Aishah Sheikh Abu Bakar
016 4225083.

Reply
Customer care female
Ms. Tan CallsAug 20, 2017

Ms. Tan On Phone To KTM Malaysia Service
Today there's totally no KTM on morning. Please tell the reason.

Reply
Customer care male
Mr. Raja Abdul Halim Bin Raja Abdul Maj CallsOct 01, 2018

Mr. Raja Abdul Halim Bin Raja Abdul Maj On Phone To KTM Malaysia Service
Tuan,

Pemulangan duit tiket Keretapi (ETS)-REFUND
Nama Pelanggan : Raja Abdul Halim Bin Raja Abdul Maj id
ID Transaction - T153553111300 (ipay88)


Perkara di atas adalah dirujuk. 2. Tuan makluman saya masih belum menerima duit pemulangan untuk tiket ETS yang telah dibeli pada 12 Sept 2018 (Perjalanan dari KL Sentral ke Taiping). Saya telah juga membuat aduan pelanggan ke Call Centre KTMB melalui Telephonist bernama Suraya dan dimaklumkan pemulangan duit saya adalah dalam masa 20 hari. Saya mohon supaya tindakan segera diambil

sekian. Terima kasih.

Reply
Customer care female
Ms. Pn.hawa CallsDec 12, 2017

Ms. Pn.hawa On Phone To KTM Malaysia Service
Sy beli tiket online pd 16. 11. 17. Tiket dr rawang ke ipoh. Tiket x keluar. Tp ktm da deduct duit sy. Sy da buat aduan. Tp dimaklumkan dlm ms 14 hari akan refund. Tp sampai sekrg refund x dpt.

Reply
Customer care female
Ms. Fatimah CallsNov 03, 2017

Ms. Fatimah On Phone To KTM Malaysia Service
I booked the ticket, but its never appear
Call to this number 0123246185.

Reply
Customer care male
Mr. Purose Khan CallsMar 01, 2016

Mr. Purose Khan On Phone To KTM Malaysia Service
SUB,
HIGHLIGHTING LOSS OF PHARMACCUTICAL BAG CONTAINS PERSNAL MEDICATION. ON KTM TRAIN ON 28TH FEBRUARY 2016 AT 11 PM

DEAR SIR / MADAM,
Please be informed I lost my Pharm bag which contains OINTMENT S for my daily usage on the KTMB train which I took on 28th February 2016 at 11pm Shah Alam to KL Sentral. I Therefore would like to request that my pharm bag be returned to me if found to the following name,
Address and contact number is

Name: Purose Kan
Contact No: 0104357276

I think you sincerely for your kind co-operation in this matter.

Reply
Customer care male
Mr. Fazly CallsJan 19, 2016

Mr. Fazly On Phone To KTM Malaysia Service
Hi. Saya ada membuat pembelian tiket melalui Eonline pada 18 December 2015 untuk ke Taiping. Malangnya setelah pembayaran dibuat, sistem mengatakan urusan tidak berjaya. Saya telah menghubungi pegawai KTM dan memeberitahu perkara ini tetapi beliau magatakan pihak KTM akan membuat pembayaran semula secara otomatik dalam masa 14 hari. Tetapi sehingga ke hari ini tiada pembayaran semula dibuat. Saya ingin mendapatkan penjelasan pihak KTMB berkenaan dengan perkara ini.

Reply
KTM Malaysia Customer Service Care Phone Number 231330
Mr. Kevin Lai Wai Onn CallsJun 29, 2015

Mr. Kevin Lai Wai Onn On Phone To KTM Malaysia Service
Selamat petang. Saya Kevin Lai Wai Onn . Pada 29 Jun 2015 bersamaan jam 21:41, saya telah membeli tiket ETS melalui KTMB Intranet dari KL Sentral ke Sungkai. Saya menggunakan Maybank2u sebagai medium pembayaran. Selepas memasukkan TAC code dan menekan confirm, Maybank2u kata 'Successful transaction' dan telah menolak wang saya sebanyak RM26. 00. Walau bagaimanapun, page KTMB Intranet kata 'Unsuccessful transaction'. Minta pihak tuan/puan menyelesaikan masalah ini secepat mungkin. Reference ID utk maybank2u : 15062921393077.

KTM Malaysia Phone Number Customer Care Service
Reply
Customer care male
Mr. Saravanan Nadarajah CallsMay 31, 2015

Mr. Saravanan Nadarajah On Phone To KTM Malaysia Service
Sir, Today 31st May 2015, around 8:00PM I was booking KTMB E-Ticket through my account. Unfortunately, the system unable success full my processing and it show me a pop-up message "The slot already exist" and the amount RM18. 00 already deducted from my Maybank2u account. The details as below:-Train Name:Ekspress Rakyat Origin:Kulai (09:45)Destination:Segamat (12:29)Journey:2nd June 2015Coach:ASC-Superior Class Please advise the above error and please refund my money back as soon as possible. The slip screenshot attached here. Thank. Best Regards, N. Saravanan.

KTM Malaysia Phone Number Customer Care Service
Reply
Customer care user complaints