Digicel Trinidad Customer Service Phone Number

Phone Number of Digicel Trinidad is 1 868 399 9999 .
Digicel Trinided is a Mobile telecommunications that deals in mobile phones. It was founded April 19, 2001. Its having headquarters situated in Kingston, Jamaica. Denis O'Brien is the Executive Chairman, Sandra Welch-Farrell and Colm Delves is Chief Executive Officer of the company.
Customer Care Contact Number of Digicel Trinidad
From Digicle Mobile: 100
From Fixed or Landline: +1 868 399 9999
Contact Numbers of Digicel Business
From Digicel Mobile: 600
From Landline or Fixed: +1 868 299 6600
Contact Number of Corporate Office of Digicel
Phone: +1 868 399 9998

It has 5,500 employees. Digicel company provide service such as Web Text, Voicemail, GPRS, Direct Voicemail Deposit, Data Pricing, Digicel LIVE, Caller Tunes, Credit U, Call Me, Digicel Assist etc. Digicel company product such as Digicel Home Phones, 4G Tips and Tricks, 4G Data, Blackberry App World etc. Digicel Group Limited has over 12.8 million customers across its 30 markets in the Caribbean, Central America and the Pacific. Digicel having Over 1000 stores. Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams. The company provide best service and best network. Digicel is the biggest telecommunication company.


Digicel Trinidad Address


The address of Digicel Trinidad is Ansa Centre, 11C Maraval Road, Port of Spain, West Indies.

Digicel Trinidad Email Address


The email address of Digicel Trinidad is digicelbusinesstt@digicelgroup.com.

Digicel Trinidad Website


The Website of Digicel Trinidad is www.digiceltt.com.

Digicel Trinidad Customer Support Service Phone Number


The customer support phone number of Digicel Trinidad is 1 868 399 9999 (Click phone number to call).



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The postal and official address, email address and phone number (helpline) of Digicel Trinidad Service Center and Digicel Trinidad customer service phone number is given below. The helpline of Digicel Trinidad customer service phone number may or may not be toll free.

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Digicel Trinidad Phone Number Customer Service

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Digicel Trinidad Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Fabien Lee Foon CallsMar 23, 2018

Mr. Fabien Lee Foon On Phone To Digicel Trinidad Service
Phone 18683820203. Yesterday I tried to place a call to Barbados. The call did not go through and I received a voice message saying my plan did not allow me to place a call to that destination. My plan (Freedom 225)allows "150 minutes of talk to anywhere". I called *100 to speak with an operator in order to get help in placing my call to Barbados. After going through your inane voice menu a few times I eventually got through to a human female, who sounded customer un-friendly, and after I related my situation she hung up without attempting to offer a solution. Am I getting not so subtle message to close my account? Or is there some other reason for your poor service? I was able to complete my call to Barbados on a Bmobile phone.

Reply
Customer care female
Ms. Lynette Joseph CallsMar 13, 2018

Ms. Lynette Joseph On Phone To Digicel Trinidad Service
My number is 868 339 5597. PLEASE- I absolutely Do Not Want ANY money removed from my account when I top up. I am not interested in games/promotions. Do not send any offers of any sort, thank you very much
I just need a reliable telephone service. I do not wish to resort to using the newspapers or have to change providers. I am seriously annoyed about my balance disappearing into unwanted games. I would appreciate an email reply at earliest convenience. Lynette Joseph , Diego Martin. PS. I am hard of hearing and cannot efficiently use the 100 voice messaging service.

Reply
Customer care male
Mr. Reynold Ramlochan CallsJun 29, 2018

Mr. Reynold Ramlochan On Phone To Digicel Trinidad Service
I will celebrate the day I will have no business with Digicel. Digicel is a very bitter word in my mouth. These are some of my sentiments. Keep charging me for a service that I am not receiving. Let us see where this will take us. I have much more to say until this anomaly is settled.

Reply
Customer care male
Mr. Reynold Ramlochan CallsJun 29, 2018

Mr. Reynold Ramlochan On Phone To Digicel Trinidad Service
Do I have to go to the media with my problem for redress or resort to legal advise for this unfortunate advantage an international company is imposing on a decent and upright citizen of TT.

Reply
Customer care male
Mr. Reynold Ramlochan CallsJun 29, 2018

Mr. Reynold Ramlochan On Phone To Digicel Trinidad Service
Honestly I feel defrauded because I have to pay for a service
1. That I is not working
2. That I cannot afford.

Reply
Customer care male
Mr. Reynold Ramlochan CallsJun 29, 2018

Mr. Reynold Ramlochan On Phone To Digicel Trinidad Service
Sorry. But is this delaying tactics or a sham.

Reply
Customer care male
Mr. Reynold Ramlochan CallsJun 29, 2018

Mr. Reynold Ramlochan On Phone To Digicel Trinidad Service
OK. MY request was sent for moderation. I was told that before today. When and by what means I would be informed?
Regards Reynold.

Reply
Customer care male
Mr. Reynold Ramlochan CallsJun 29, 2018

Mr. Reynold Ramlochan On Phone To Digicel Trinidad Service
I cannot afford the services of my Digicel telephone 271-1840 and would like to return it. Please provide an address for me to send a letter indicating request to terminate services of 271-1840. Thanks much.

Reply
Customer care male
Mr. Reynold Ramlochan CallsJun 28, 2018

Mr. Reynold Ramlochan On Phone To Digicel Trinidad Service
Will I get a reply now for the request made to close account with Digicel?.

Reply
Customer care male
Mr. Reynold Ramlochan CallsJun 28, 2018

Mr. Reynold Ramlochan On Phone To Digicel Trinidad Service
Will like to return my phone and close my account with Digicel. What is the procedure for doing so?.

Reply
Customer care male
Mr. Reynold Ramlochan CallsJun 28, 2018

Mr. Reynold Ramlochan On Phone To Digicel Trinidad Service
WHERE do I find code for posting complaint?.

Reply
Customer care female
Ms. Nalisha Mohammed CallsJun 26, 2018

Ms. Nalisha Mohammed On Phone To Digicel Trinidad Service
Good night. I applied for digital internet service on June 11th 2018. Paid the installation fee and signed up with Adisa Bekoe. He assured that connection would be done within a week. To date no one has contacted me (26/6/2018). I called the 500 number multiple times and spoke with Dalia, Savion, Rosella and Shenisa. I also called Mr. Bekoe and no one seems to care. Promises to call me back are never kept. Very frustrated and disappointed Terrible customer service. Contact :346-9730.

Reply
Customer care male
Mr. Robert Taylor CallsOct 27, 2017

Mr. Robert Taylor On Phone To Digicel Trinidad Service
My problem started about six months ago, where anytime I top up my prepaid phone, my credit is eaten up without me using my phone. I do not have a data plan. I do not need. All data options is turn off on my phone. I call and complained and it stops. )that's after paying you money For nothing). Had no problem for about the past three months. Now today 10/27/2017. I top up my phone at 7:52 Am and at 10:Am someone called me and in less tha two minutes my credit ran out. Can't get in touch with your customer care, (probably designed that way). Its happened before. So maybe I become an activist and initiate a class action suit, because their is so many complaints about your service. It's due. I 'll pursue this As I have been ripped off to many times. I'll post my stories on social media, newspapers and whichever media that deals in the carribean.

Reply
Customer care female
Ms. Omalisa Baldeo CallsMay 22, 2017

Ms. Omalisa Baldeo On Phone To Digicel Trinidad Service
Every time I top up my phone (868) 290 1102, and I try making a call, I am getting a message that I am out of credit although it is the first call I am making after the top-up. This is the third time this has happened where on each occasion I topped up $20. Last week I tried getting in contact with customer care and I became frustrated after holding for about 1/2 an hour without being addressed. Now I am unable to access customer care by dialing 100 on my phone - it is cutting off. I need to be reimbursed the $60 that I would have topped up without being able to use the phone and this problem must be rectified as soon as possible. This is such an inconvenience. Your urgent attention is appreciated.

Reply
Customer care female
Ms. Cheryl Ann Martin CallsMay 22, 2017

Ms. Cheryl Ann Martin On Phone To Digicel Trinidad Service
I am making inquiry into SIM card number 269 - 5963. Persons trying to contact me is receiving an error message stating "This number no longer on the network. "

Please advise.

Reply
Customer care male
Mr. Clifford Rampaul CallsFeb 20, 2018

Mr. Clifford Rampaul On Phone To Digicel Trinidad Service
Hello
My mobile number 868 3625881 is not working. I have tried adding a top up card, but i am getting a message "Not registered on network". Please rectify as i use my number daily.

Reply
Customer care female
Ms. Simone CallsMay 09, 2017

Ms. Simone On Phone To Digicel Trinidad Service
I NEED TO KNOW IF THIS NUMBER CAN STILL BE UTILISED. I THINK IT WAS DISCONNECTED AS IT WAS NOT USED FOR A WHILE. 3124212.

Reply
Customer care female
Ms. Sandra CallsFeb 07, 2018

Ms. Sandra On Phone To Digicel Trinidad Service
HI GOOD EVENING MY INTENET IS NOT WORKING ON MY TV SINCE YESTERDAY COULD YOU PLEASE TELL ME WHAT IS THE PROBLEM YHANK YOU.

Reply
Customer care female
Ms. Karen CallsSep 16, 2017

Ms. Karen On Phone To Digicel Trinidad Service
I am very disappointed in the service. My digicel phone was lost on my street. A neighbour found it. I subsequently called digicel to have the number blocked, this was done or so I thought. I went into digicel Trincity branch to get a SIM card with the same number. Lo and behold my neighbour continues to make calls from the number. I went into digicel in Trincity they assured me it would be dealt with. Low and behold my neighbour is still using my number which I thought was blocked to call other neighbours. How can this be possible, two people having the same cell number. I called customer care. They say they cant help me, I have to return to where I bought the SIM card.

Reply
Customer care female
Ms. Sandra CallsJan 23, 2018

Ms. Sandra On Phone To Digicel Trinidad Service
Hello I would like to change my pass word what do I have to do.

Reply
Customer care male
Mr. Fitzroy Marcus CallsJan 10, 2018

Mr. Fitzroy Marcus On Phone To Digicel Trinidad Service
I paid $1500 today just after lunch using my first citizen onliñe account. I did not use the account since October last. I did not renew my contract and had left tbe country. I am on visit and thought I would use tbe said number )18683811172)but on enquiry I was told I had to clear outstanding balance. I paid over and above the balance, but I cannot access the network.

Reply
Customer care female
Ms. Isola Williams CallsJan 02, 2018

Ms. Isola Williams On Phone To Digicel Trinidad Service
Tel No: 294-2202

Sir/Madam,
I have been getting difficulty in receiving and also making calls on my cellular phone. I've visited your office at Point Fortin, but I got no redress. I cannot even find out how much funds are on my phone. When I go on network operators on my phone the No. 374 130 is showing up. Then I can get one call and then it is saying network disabled. Can you please assist me in getting back my regular service? I am expecting a very important call and I fear I may miss it. Thanking you.

Reply
Customer care female
Ms. Marisa Rydell Jagroopsingh CallsDec 09, 2017

Ms. Marisa Rydell Jagroopsingh On Phone To Digicel Trinidad Service
Every single time I top up my phone my credit disappears Your 100 number is useless. I do not have data and my mobile data was never even set up so IT IS NOT THAT FUNDS were credited on Dec 1st 2017, I made an attempt to call 351-7738 today (DEC 9TH) which lasted four seconds Now I have two cents credit? Yes My mobile data is not on Ever This is a dual SIM as you are capable of checking and my bmoile credits last for weeks And I make 99% of my calls with my bmobile SIM because of this same thief credit issue with DIGICEL Give me back my credit.

Reply
Customer care female
Ms. Cherylana Antoine CallsDec 08, 2017

Ms. Cherylana Antoine On Phone To Digicel Trinidad Service
My phone is 3066564 I wish to discontinue the data service. Offered to me since i have accepted your offer my phone keep freezing up I can hardly access my key board and answer calls when I can it takes like for ever and this is. Very annoying I could hardly use the data anyway. Please note I wish to discontinue the data service and have my phone transferred from post paid to its original state which is prepaid thanks in advance for you kind cooperation.

Reply
Customer care female
Ms. Wendy Ramnarine CallsAug 03, 2017

Ms. Wendy Ramnarine On Phone To Digicel Trinidad Service
My number has been disabled. Please activate 349-3870. Thanks.

Reply
Customer care female
Ms. Kathleen Gill CallsNov 24, 2017

Ms. Kathleen Gill On Phone To Digicel Trinidad Service
My cell contact is 389-0789 and I had a special offer with you, it ended i think last week and i got a call from a rep at the time i was in a meeting and said i wil call back and since then to now i have been either calling your 100 or your 399-9999 numbers till this morning

Now only to get my bill balance and to be told its $350, Welll i did not choose that plan i gave no one the authourity to choose that plan

I will like a rep to call me as soon as possible as i do not want that plan

And that bill wil have to be reversed as i did not choose such a high plan

Your customer service numbers are just ridiculous as i have not been able to get through for days to organise plna just ridiculous and unacceptable,

have a rep call me now.

Reply
Customer care female
Ms. Susan Mohammed CallsApr 16, 2018

Ms. Susan Mohammed On Phone To Digicel Trinidad Service
1. Digicel raised my post paid plan from less than $100 to $225 wich less data. So I am effectively expected to pay more for less. 2. Getting on to speak to someone at 399-9999 is now impossible as it you are requested to enter a which the machine then tells you is not registered or is not a prepaid. So if I want to talk a post paid rep what do I have to do?
3. Phones are not reasonable there aren't any deals. Bottom line your phones are too expensive. 4. The dealers are of little help in the case of a real problem. 5. I wrote customer service and after 12 days still had not gotten any response. Digicel is relying on their rates for phone calls and really not caring about providing reasonable phones or easy access to CS.

Reply
Customer care female
Ms. Jamie CallsJul 15, 2017

Ms. Jamie On Phone To Digicel Trinidad Service
I have been trying to use the customer service number 100. When an option is clicked it doesn't register so the call is not re routed. When you do get through the wait is extremely long. I do not appreciate being told that my plan will be updated to one I cannot afford.

Reply
Customer care male
Mr. Cyprian Desouza CallsJul 18, 2018

Mr. Cyprian Desouza On Phone To Digicel Trinidad Service
Voice mail access phone 2305402
I need to know how to access my voice mail.

Reply
Customer care male
Mr. Cyprian Desouza CallsJul 17, 2018

Mr. Cyprian Desouza On Phone To Digicel Trinidad Service
I need the PUK code for2305402 my name is Cyprian Desouza . This is to retrieve voice mail.

Reply
Customer care female
Ms. C. Grant CallsJul 12, 2017

Ms. C. Grant On Phone To Digicel Trinidad Service
I have been trying unSuccessfully for a week to contact the Digicel play centre by phone in Trinidad. I actually wanted to change from flow to Digicel full package. If this is a reflection of the service I will be better off staying with flow. Pity your operator is loosing you business Digicel.

Reply
Customer care female
Ms. Nadia CallsJul 05, 2017

Ms. Nadia On Phone To Digicel Trinidad Service
Will like to terminate service on 270 1177
I had bought this phone for my Mom since 31/4/2016
She has now passed away since 31/1/2017
Kindly advise.

Reply
Customer care male
Mr. Jennifer Rodd CallsNov 10, 2017

Mr. Jennifer Rodd On Phone To Digicel Trinidad Service
I FOR TO GAVE MY PHONE IM IN NY -347-995-9847.

Reply
Customer care female
Ms. Jennifer Rodd CallsNov 10, 2017

Ms. Jennifer Rodd On Phone To Digicel Trinidad Service
HELLO I Jennifer Rodd ;I SEND A TOP UP TO PHONE 1868 268 1573;THEY NEVER GOE IT PLEASE HEALP ME.

Reply
Customer care female
Ms. Renet Jahurie-joachim CallsNov 08, 2017

Ms. Renet Jahurie-joachim On Phone To Digicel Trinidad Service
Good morning,

My phone re: contact number 387-7905 was stolen and not found since last Friday. I hereby request that it be deactivated immediately.

Reply
Customer care female
Ms. Oritha James-simon CallsNov 04, 2017

Ms. Oritha James-simon On Phone To Digicel Trinidad Service
I am an 82 year old senior citizen; I need assistance with one of my mobile phones. No one 868 336 2269. While "exploring" I probably activated a 4G plan, which cannot be accessed on this device which is a basic keyboard type. Kindly cancel this. Thank you

I am Oritha James-simon .

Reply
Customer care male
Mr. Ramdass Ramdeo CallsJul 16, 2018

Mr. Ramdass Ramdeo On Phone To Digicel Trinidad Service
I am unable to top up my dg cell phone my is 18682913660.

Reply
Customer care male
Mr. Matthew CallsAug 12, 2016

Mr. Matthew On Phone To Digicel Trinidad Service
My pokemon go data is not working. I want my money back or switch data plans asap.

Reply
Customer care male
Mr. John Ramkellawan CallsJun 29, 2016

Mr. John Ramkellawan On Phone To Digicel Trinidad Service
My phone number is, 1868-337-6896
My problem is as follows:
I did not sign up for advertisements sent as SMS to my phone. It is very annoying, disruptive, and ridiculously sickening. It has already cause me to get in trouble with my superiors because of those messages. Please remove my phone number phone the recipients list of all advertisements. Thank you very much. Yours Sincerely,
John Ramkellawan .

Reply
Customer care female
Ms. Carolyn Harry CallsJun 28, 2016

Ms. Carolyn Harry On Phone To Digicel Trinidad Service
I cannot receive calls on my home phone. The recording is saying someone is on the phone.

Reply
Customer care female
Ms. Sandra Romero CallsJun 19, 2016

Ms. Sandra Romero On Phone To Digicel Trinidad Service
I am in the US and unable to use my cell phone. I have a $99. 00 data plan, a $99. 00 roaming plan and my bill was also paid with some excess, but guess what, I am unable to use my phone to even make a normal cell phone call all I am getting a busy signal plus I can only use data at the house. I tried calling Customer Service (1-855-239-6867 number sent to me by text when I landed in the US) no luck only getting message "Your call is important to us etc. " held on for over an hour on more than one occasion on various days. My gut tells me that the DIGICEL Customer Service line is not working. I am also getting a message on my phone that says "Your have lost data connectivity because you left your home network with data". Can someone please tell me what to do to fix this problem. I need the use of my phone especially when I am away from the house. I need HELP Urgently.

Reply
Customer care male
Mr. Gloria CallsJun 15, 2016

Mr. Gloria On Phone To Digicel Trinidad Service
You ALL Took all my money off me phone and say my plan expire i do not have a plan with you
i have a prepaid phone numberw i have no money what am i to do

No toll free number not workng.

Reply
Customer care male
Mr. Ronnie Ramsundar CallsApr 26, 2016

Mr. Ronnie Ramsundar On Phone To Digicel Trinidad Service
Hi my number Is 372 9168. I put a 100$ phone card on my account which carried my total to 135. 15 today. I paid 70$ towards my flexie bill account which should leave my account with 65. 15$. I got a message from digicel this evening saying my account is below 1$. When i checked my balane my account had 0. 00$. How is this possible. Where did my credit go.

Reply
Customer care male
Mr. Alvin A Ashton CallsJan 17, 2016

Mr. Alvin A Ashton On Phone To Digicel Trinidad Service
Digicel promotes itself as a caring organisation. However there is nothing caring
about DIGICEL in the way in which DIGICEL moves into communities such as Seavtew
Gardens in Carenage with its promotions caravan and roving fete with music nonstop from 11am to 7pm in close proximity to nearby residences. This lasts five days in total disregard for people's health and their rights to the peaceful
enjoyment of their property. Eight hours of nonstop unbearable loud music resulting in the Police having to be called in many times and disregarded.

Reply
Customer care female
Ms. Soondree CallsNov 18, 2015

Ms. Soondree On Phone To Digicel Trinidad Service
Hi my is 331-2122 I made my first top up for the month today and did not receive my bonus 20. 00 please assist thanks.

Reply
Customer care male
Mr. Bert CallsJul 21, 2015

Mr. Bert On Phone To Digicel Trinidad Service
I left Trinidad 6/10/15 to return to the US with over $50. 00 on my phone 868-397-6577; I did not make any calls since then yet my balance is now $2. 05. I must be reimbursed for this discrepancy or I may be forced to find another carrier. Thank you.

Reply
Customer care female
Ms. Glenda Timothy CallsJul 13, 2015

Ms. Glenda Timothy On Phone To Digicel Trinidad Service
Good nightRecently I had cause to complain about your new log in system to send web texts. Even though customers use their correct phone number and pass word, messages are coming up telling customers that they are using the wrong password and You have exceeded the number of invalid login attempts. Please enter your password along with the characters in the picture below or use the forget password option. It is very frustrating trying to send text messages, knowing that I am doing the right thing and still not getting through. This is my second text to you on this problem. Please do some thing about it ASAP. Thank YouGlenda Timothy .

Reply
Customer care female
Ms. Asha Singh CallsJun 02, 2015

Ms. Asha Singh On Phone To Digicel Trinidad Service
Voucher is not entering Successfully. When entered, it says, your message does not contain a valid shortcut. Can Digicel assist.

Reply
Customer care female
Ms. Asha Singh CallsJun 02, 2015

Ms. Asha Singh On Phone To Digicel Trinidad Service
Voucher number is not entering Successfully, can Digicel assist.

Reply
Customer care female
Ms. Sherry Bhola CallsMar 25, 2015

Ms. Sherry Bhola On Phone To Digicel Trinidad Service
There is a balance of $20.00 yet the phone says your account is low to make a call, how is this possible? phone number is 377-0255.

Reply
Customer care user complaints