KPLC Token Customer Care Phone Number

Phone Number of KPLC Token is +254 20 3201680 .
KPLC Token is officially recognized by the name of Kenya Power transmits, that supplies electricity to near about two million consumers all over the Kenya. The head office of KPLC Token is positioned at off Kolobot Road in Parklands, Nairobi, Kenya. KPLC Token or Kenya Power corporation is striven to discover safe electricity and furnish great standard consumer facility while proficiently releasing and issuing outstanding standard electricity which is reliable, sufficient and secure at inexpensive plans.

Connecting to KPLC Token


KPLC Token industry is energetic in providing quality information regarding questions and concerns, framed excellent contact channels for residents while facing any electric defect or fault. To get in touch with officials of KPLC Token through the below mentioned numbers:
For General Concern, Call AT: +254 20 3201680
Contact Center hotline numbers: 95551 / 0703070707
Media Contact Office: 020-3201639
Corporate Communications: 020-3201600

Product Portfolio of KPLC Token


Transmission, Electric metering, Licensing and Billing, Emergency electricity service are some advanced and cost effective line of items offered by KPLC Token.


KPLC Token Address


The address of KPLC Token is P.O. BOX 30099, Nairobi, Kenya, 00100.

KPLC Token Email Address


The email address of KPLC Token is customercare@kplc.co.ke.

KPLC Token Website


The Website of KPLC Token is www.kenyapower.co.ke.

KPLC Token Customer Support Service Phone Number


The customer support phone number of KPLC Token is +254 20 3201680 (Click phone number to call).



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The postal and official address, email address and phone number (helpline) of KPLC Token Service Center and KPLC Token customer care number is given below. The helpline of KPLC Token customer care number may or may not be toll free.

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KPLC Token Source of Knowledge


kplc.co.ke/content/item/178/media-contacts
kplc.co.ke/content/item/64/contacts
www.kenyapower.co.ke

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KPLC Token Customer Care Number Delineated Here With Complaints and Reviews

KPLC Token Customer Service Care Phone Number 332840
Mr. Carlos Ogweno CallsNov 28, 2019

Mr. Carlos Ogweno On Phone To KPLC Token Service
I have paid for prepaid token, but the debt amount keeps oncreasing from 161 to 401, please assist I need the tokens.

KPLC Token Phone Number Customer Care Service
Reply
Customer care male
Mr. Jackson CallsSep 15, 2019

Mr. Jackson On Phone To KPLC Token Service
Why are we not getting tokens since yesterday.

Reply
Customer care female
Ms. Benazir CallsJul 03, 2017

Ms. Benazir On Phone To KPLC Token Service
I never get the token number whenever i buy tokens for myself either via mpesa or online banking, i therefore have to call and the numbers rarely go through, i have to try like 20 times before i get someone to assist.

Reply
Customer care female
Ms. Linda Otwori CallsJul 01, 2017

Ms. Linda Otwori On Phone To KPLC Token Service
I bought electricity tockens earlier today, but up to now i have not received any massage.

Reply
Customer care male
Mr. Edward Ngolya CallsJul 01, 2017

Mr. Edward Ngolya On Phone To KPLC Token Service
I am Edward, contact 0728674249. I purchased tokens using my Airtel line yesterday evening and I have not yet received the token message from KPLC. Kindly assist.

Reply
Customer care male
Mr. Eric Abere CallsJul 08, 2018

Mr. Eric Abere On Phone To KPLC Token Service
Well yesterday i managed to buy tokens, but feeding its rejected and called customer care took two days to resend different tokens what is t problem?.

Reply
Customer care male
Mr. Antony Mahinge CallsApr 04, 2018

Mr. Antony Mahinge On Phone To KPLC Token Service
Good evening, I bought token for meter number 37164238554 on 28/3/18 twice I got four units, I reloaded with 300ksh, got 22 units, now power is off. This meter belong to my mother who use it for lighting only. I feel cheated who will help.

Reply
Customer care male
Mr. Eric Kifude CallsMar 31, 2018

Mr. Eric Kifude On Phone To KPLC Token Service
I bought token 450/=afew minutes ago. Till now no response.

Reply
Customer care male
Mr. Peter Komendah CallsMar 26, 2018

Mr. Peter Komendah On Phone To KPLC Token Service
Hi am peter my phone number is 0797582878. I bought token through 885, but did not get any token later bought token through 888880, but still did not get the token i do not know what could be the problem my meter number is 14253882725. Thank you.

Reply
Customer care female
Ms. Steall Wamaitha Kioko CallsJun 27, 2017

Ms. Steall Wamaitha Kioko On Phone To KPLC Token Service
Am complaining about token i bought on 18th June 2016 to this account number 01426761882 instead of 04226761882 - 0722661704. Kindly assist and reverse the same to my phone number 0722 661704 - account number 04226761882.

Reply
Customer care female
Ms. Monicah Muchai CallsJun 24, 2017

Ms. Monicah Muchai On Phone To KPLC Token Service
I have a complaint. I bought a token through my Mpesa yesterday at around 8pm and upto now I have not received the token number, what could be the problem. ? 0721886297.

Reply
Customer care male
Mr. Robert Rkimitiosi CallsJun 23, 2017

Mr. Robert Rkimitiosi On Phone To KPLC Token Service
Paid bill prepaid 14242731124, 350+250, given no token, it says contact kplc, phone 0733696640.

Reply
Customer care male
Mr. Robert Rkimitiosi CallsJun 23, 2017

Mr. Robert Rkimitiosi On Phone To KPLC Token Service
I just paid my prepaid 350+250, no token sent it says contact kplc.

Reply
Customer care female
Ms. Susan Wekulo CallsJun 22, 2017

Ms. Susan Wekulo On Phone To KPLC Token Service
Hi am susan i was paying for the prepaid account through mpesa, but unfortunatetly i paid to the unknown account please will you help me by reversing the amount to the correct account which is 37183103698 instead of 37183103689, the amount was 1000/- only.

Reply
Customer care male
Mr. Buhd CallsJun 21, 2017

Mr. Buhd On Phone To KPLC Token Service
Hello. I have paid my token since Saturday night up to date i have not received the token digits. All I have received is the Mpesa transaction saying that I have paid. And in addition, you are not recieving the customer care helpline.

Reply
Customer care female
Ms. Steall Wamaitha Kioko CallsJun 19, 2017

Ms. Steall Wamaitha Kioko On Phone To KPLC Token Service
Dear Sir/Madam,

I kindly request reverse of tokens bought to invalid Meter No. 01426761882 on 18th June 2017 at 10. 01am. Which Meter No was supposed to read 0422676 1882. Is it possible to reverse the money to Mpesa Kshs. 100/= to my line 0722 661704? or if not possible the token to be forwarded to my same mobile number 0722 661704 - Stella wamaitha Kioko. Regards

Stella.

Reply
Customer care male
Mr. Martin Ochieng CallsJun 18, 2017

Mr. Martin Ochieng On Phone To KPLC Token Service
I bought token via m-pesa on 18/06/2017 for account number 37170762506, but I have not received a message from KPLC awarding me token. My phone number is 0704469241.

Reply
Customer care female
Ms. Grace Njoki Miringu CallsJun 18, 2017

Ms. Grace Njoki Miringu On Phone To KPLC Token Service
Paid my tokens and up to now no token message. Been in darkness for two hours now. Acc no 14107140148 please sought me out.

Reply
Customer care female
Ms. Florence Akinyi Ayoo CallsJun 18, 2017

Ms. Florence Akinyi Ayoo On Phone To KPLC Token Service
I have bought token for account number 01451102253 45munite ago and still waiting for the same.

Reply
Customer care male
Mr. Aloise CallsJun 15, 2017

Mr. Aloise On Phone To KPLC Token Service
I did send 480 ksh for token in the morning yet till now you've not sent me the token number. My phone number is 0702403931.

Reply
Customer care female
Ms. Vivian Chumba CallsJun 24, 2018

Ms. Vivian Chumba On Phone To KPLC Token Service
How long do you take to pick a customers call? Your service delivery sucks I have had to wait till my credit of 100 ran out and yet no one even talked to me. Bought tokens of sh. 300 from 5pm till now nothing. What's up people.

Reply
Customer care male
Mr. Mercy Ingasiani CallsJun 09, 2017

Mr. Mercy Ingasiani On Phone To KPLC Token Service
Dear sir/madam
l bought token of kshs. 500 for my meter number14240047481 this month and today i have tried to get token for 200 from "okoa stima" and they giving 0. 80 units. Kindly can you explain for me why the units are little yet i have already paid the monthly charges from the ksh. 500. My number is 0713-168748, and the number that bought the ksh. 500 token and 200 "okoa stima"is 0724-785331. Regards.

Reply
Customer care female
Ms. Carole Mulu CallsJun 06, 2017

Ms. Carole Mulu On Phone To KPLC Token Service
Bought tokens for the kplc metre number:14253769898 worth 1000 and went further made another transaction to buy tokens worth 200. Why I'm being asked to pay 1218 and I have already send 1000 which you haven't accounted for.

Reply
Customer care male
Mr. Kevin CallsJun 04, 2017

Mr. Kevin On Phone To KPLC Token Service
Just bought a token and deleted the text before I used the token Can you be able to resend me the text. 0724557484.

Reply
Customer care male
Mr. Ramsay CallsJun 02, 2017

Mr. Ramsay On Phone To KPLC Token Service
Bought units for my token meter no 22119871410, but whn i try to key in the units no the meter does not show its conecting and leter it fails.

Reply
Customer care male
Mr. Lawrence Ochieng CallsMay 29, 2017

Mr. Lawrence Ochieng On Phone To KPLC Token Service
Yesterday i bought tokens for 150ksh via mpesa, but unfoutunately i deleted the kplc 20 digits by mistake before feeding them to the meter. I was just requesting if you can again resend the mesege for me to feel then in my meter. Lawrence Ochieng from meru university and my mobile number is 0713317613.

Reply
Customer care female
Ms. Winnie Ngumbao CallsMay 29, 2017

Ms. Winnie Ngumbao On Phone To KPLC Token Service
I have erroneously paid via MPESA REf: LET44BG71A for account number 37162117141 instead of correct account 37152117141. I got a confirmation from KPLC that the meter number is invalid. I have tried to call your customer care lines in vain. Kindly assist. Regards
Winnie Ngumbao .

Reply
Customer care male
Mr. Boaz Kibore Momanyi CallsMay 27, 2017

Mr. Boaz Kibore Momanyi On Phone To KPLC Token Service
I paid 40/= yesterday to receive tokens. Till now you have not send for me any message. Mtr number 14107583446. Phone number 0741193085.

Reply
Customer care male
Mr. Boaz Kibore CallsMay 27, 2017

Mr. Boaz Kibore On Phone To KPLC Token Service
I paid 40/=yesterday to receive tokens till now you have not sent phone number 0741193085 mtr number 14107583446 what's the problem.

Reply
Customer care female
Ms. Susan Tiria CallsMay 24, 2017

Ms. Susan Tiria On Phone To KPLC Token Service
Hi,
i paid for my bill via mobile banking CBA and i still do not have a message on your end. My meter number is 14140785388. Bought for 500sh.

Reply
Customer care female
Ms. Elizabeth Ngonyo CallsMay 16, 2017

Ms. Elizabeth Ngonyo On Phone To KPLC Token Service
I purchased token on 29th April 2017. For metre number 37181114408. (LDT3SM49FF ksh1000. LDU1T0NFRH ksh500 and LE28TW9IM8 ksh200). In all payments av received the same msg. Token generation failed. Av been in the dark since then. I kindly request you to sort out my problem. Sv called severally 95551, but they av always given false promises.

Reply
Customer care male
Mr. Paul Muasya CallsJun 21, 2018

Mr. Paul Muasya On Phone To KPLC Token Service
I paid for my token mtr number 14252407854 and after dialing the codes it is not responding Wat might be the problem.

Reply
Customer care male
Mr. Rakesh Mishra CallsFeb 27, 2018

Mr. Rakesh Mishra On Phone To KPLC Token Service
I have not received token number I remitted 5000, and 1000 towards two meter through Nortel money details are.

Reply
Customer care female
Ms. Moses mwaura maingi CallsFeb 19, 2018

Ms. Moses mwaura maingi On Phone To KPLC Token Service
Pliz kplc ,need your support because my token meter was broker,that's because meter belongs to another name Johnson kinyanjui,I paid the contractor who drops electricity to my neighbour,he told me that he can also drop to me.the meter no 37164164610.

Reply
Customer care male
Mr. Jeremiah CallsJun 17, 2018

Mr. Jeremiah On Phone To KPLC Token Service
I have a token. Recently lost signal. I thought units has elapsed added ksh780 and ksh 200, but as I try to load, the response is "connection fail". How can I overcome this connection problem?.

Reply
Customer care female
Ms. Jeniffer Birir CallsMay 15, 2017

Ms. Jeniffer Birir On Phone To KPLC Token Service
Unable to purchase tokens for Mtr. No. 14105442728 on Date:2017-05-15
Message from KPLC: Kshs 200 is not sufficient, Please add more than Kshs 1192 to get credit.

Reply
Customer care male
Mr. Malcolm CallsMay 10, 2017

Mr. Malcolm On Phone To KPLC Token Service
No power since yesterday in loresho
0732244976.

Reply
Customer care male
Mr. Joseph CallsOct 11, 2017

Mr. Joseph On Phone To KPLC Token Service
Hi. Yesterday the 11th October 2017 I bought tokens worth Ksh. 500 for my metre number 01452075946 and was given a reference number 101249620919. However I am yet to receive my paid for token recharge number and units. Kindly assist.

Reply
Customer care female
Ms. Christine Kassim CallsMay 06, 2017

Ms. Christine Kassim On Phone To KPLC Token Service
Since yesterday we do not have power, thé just blink and thé off.

Reply
Customer care male
Mr. Pamela CallsMay 05, 2017

Mr. Pamela On Phone To KPLC Token Service
I have bought token on 01413013014 instead of 01451013013 of ksh. 250. Kindly can this be rectified urgently.

Reply
Customer care male
Mr. Kemboi Daniel CallsOct 08, 2017

Mr. Kemboi Daniel On Phone To KPLC Token Service
Hi, today at around 12. 30 i paid ksh 99 twice, but i was only given tokens once then the second time i was told 'failed to generate tokens' kindly assist me my meter number is 37171246038.

Reply
Customer care female
Ms. Susan CallsOct 08, 2017

Ms. Susan On Phone To KPLC Token Service
Hello, i recently purchased a prepaid token via Airtel money on 5th of this month, but unfortunately deleted the text before feeding the token number for use. How can i obtain the text or my purchased units
The meter number is 0421792319 and the phone number used is 0787799840. Please assist.

Reply
Customer care female
Ms. Rose Ochieng CallsOct 07, 2017

Ms. Rose Ochieng On Phone To KPLC Token Service
Why is there a delay before I get digits for my token after making payments?.

Reply
Customer care male
Mr. Mark Kimani CallsMay 03, 2017

Mr. Mark Kimani On Phone To KPLC Token Service
Hi

I paid Kes 450 for account number 14140695718 on the 22nd of April 2017. That amount was supposed to be credited to account number 14140695710. Could you kindly reverse this transaction and post to the right account(14140695710)
This was done through mpesa. Phone number used was 0712 214 738, m-pesa transaction number is LDM6QDY0X0. Please reverse this transaction and send the tokens via phone number 0712 214 738. Thank you.

Reply
Customer care male
Mr. Penninah Meme CallsMay 02, 2017

Mr. Penninah Meme On Phone To KPLC Token Service
Hey. Am Penninah Meme Mobile No. 0720802223. Meter No. 14243620326. I bought tokens yesterday for 800 and until now i have not gotten any tokens. Please help.

Reply
Customer care male
Mr. Penninah Meme CallsMay 02, 2017

Mr. Penninah Meme On Phone To KPLC Token Service
I bought tokens yesterdays of 800 and they have not responded. My mobile No. 0720802223 and my Meter No. 14243620326. Please assist.

Reply
Customer care female
Ms. Wangari CallsOct 07, 2017

Ms. Wangari On Phone To KPLC Token Service
Ibought tokens worth 1500 an hour ago am yet to receive them, kindly assist.

Reply
Customer care female
Ms. Nancy W. Karanja CallsOct 06, 2017

Ms. Nancy W. Karanja On Phone To KPLC Token Service
I bought through MPESA Paybill No. 888880, token worth KShs 2000 for Account No. 37150704932 at 6:07 am. The confirmation number I received through Safaricom MPESA is: LJ64JXR7KI. The cell phone number Is: 0722 520290. Up until now, at 11:04, I have not received the tokens.

Reply
Customer care female
Ms. Millicent Mutimba CallsOct 05, 2017

Ms. Millicent Mutimba On Phone To KPLC Token Service
Kindly i request for your assistance. I purchased tokens for a wrong meter 14140686956 instead of 141410786956. Please help me get the tokens on my meter- 14140786956. Looking forward to your quick response to this matter. Millicent
Mobile No. 0724 338 820.

Reply
Customer care female
Ms. Molline CallsOct 04, 2017

Ms. Molline On Phone To KPLC Token Service
Please can you recheck my meter number which is 37124922131 because there is 1200 which I paid via the number 0726321934 and it is not reflecting my number is 0702547536.

Reply
Customer care user complaints